All of our packages are sent with a trackable parcel service. Orders will be shipped on normal working days only (Mon - Fri) this includes express shipments. Please note any express order placed after 2:00pm (CET) will be processed the next day. You will receive your tracking information as soon as the logistics partner has received your order from SKINS. Please note that local taxes may apply when receiving your SKINS and that SKINS are not responsible for these additional charges.
Returns and Exchanges
1. General Information
- Take your time when trying on your new SKINS. SKINS compression wear is designed to be very tight in order to provide the necessary compression benefits. In the case that they do not fit properly or you are not pleased with them then please return them within our 30-day returns policy.
- We are unable to provide a straight exchange. If you would like to exchange one product for another then please reorder the desired product online.
- We are only able to receive and process returns that have been purchased on our SKINS online shop (www.skins.net).
- In order to process your order quickly please return the product including all the contents, which you received, such as labels, packaging as well as the filled out returns form.
- All returns are your responsibility until we receive the returned product to our warehouse. Therefore, please make sure to keep your post office receipt until you receive a confirmation email from us acknowledging that we have received your returned package.
- We will process the return as quickly as possible and refund the corresponding funds back to the credit card or bank you used to complete the original order. You will be notified via email once we have processed your refund.
2. Returns Process
We kindly ask to return your product(s) as follows:
- Please print out the Returns Form (PDF) and correctly fill out all the requested fields.
- Please send your product along with the filled out Returns Form (PDF) back to our warehouse:
SKINS INTERNATIONAL TRADING AG
- Please make sure that your package has “returned goods/failed sale” written on it to avoid any possible custom fees. Paid custom fees can be refunded by your nearest customs office. SKINS does not cover the costs of return packages. Unpaid shipped packages are not accepted.